This is Our Promise
Any Passage Preparation™ customer who meets the definition of a “course completer” and fails their aligned state licensure exam is eligible for a FREE extension of their subscription to the corresponding Passage Preparation™ course for 30 days.
The customer is eligible for a full refund if the test is retaken during the active subscription or within 15 days of the expired subscription and still does not pass.
This is Our Promise
Any Passage Preparation™ customer who meets the definition of a “course completer” and fails their aligned state licensure exam is eligible for a FREE extension of their subscription to the corresponding Passage Preparation™ course for 30 days.
The customer is eligible for a full refund if the test is retaken during the active subscription or within 15 days of the expired subscription and still does not pass.
What is Considered Course Completion?
For a course to be considered complete, a customer must:
Score 80% on at least one attempt of each module quiz within the course (the number of modules will vary across courses);
Score 85% or higher on a single attempt at the end-of-course Practice Test;
Complete at least 80% of the “checks for understanding” embedded throughout the course (the number of checks for understanding will vary across courses)
This applies only to state-required educator certification exams taken through the official state testing providers (i.e. Pearson or ETS).
The guaranteed refund only applies to the course aligned to a failed test. For example, if you were to enroll in Praxis® Math 5165 and Praxis® Special Education 5355 course, and failed the Praxis® Math 5165 exam, the amount of the possible refund would only be for the cost of one 90-day subscription or up to two 30-day subscriptions of the Praxis® Math 5165 course.
A possible refund only applies to payments made PRIOR to the failed exam.
What is Considered Course Completion?
For a course to be considered complete, a customer must:
Score 80% on at least one attempt of each module quiz within the course (the number of modules will vary across courses);
Score 85% or higher on a single attempt at the end-of-course Practice Test;
Complete at least 80% of the “checks for understanding” embedded throughout the course (the number of checks for understanding will vary across courses)
This applies only to state-required educator certification exams taken through the official state testing providers (i.e. Pearson or ETS).
The guaranteed refund only applies to the course aligned to a failed test. For example, if you were to enroll in Praxis® Math 5165 and Praxis® Special Education 5355 course, and failed the Praxis® Math 5165 exam, the amount of the possible refund would only be for the cost of one 90-day subscription or up to two 30-day subscriptions of the Praxis® Math 5165 course.
A possible refund only applies to payments made PRIOR to the failed exam.
Passage Preparation™ Promise Terms
To Be Eligible for the Extension
- Meet the definition of “course completer” prior to taking the exam. The state exam taken must be the same course/test number that the person was enrolled in through Passage Preparation™.
- Provide a copy of the official score reports to Passage Preparation™. This score report must be free of modification, and both first and last names must match the name on the Passage Preparation™ account. Score reports can be emailed to us. We reserve the right to request a paper copy of the score report for verification.
- Request the 30-day extension in writing by emailing us. Passage Preparation™ will review and respond within 48 hours.
To Be Eligible for a Refund:
- Meet the definition of “course completer” prior to taking the exam. The state exam taken must be the same course/test number that the person was enrolled in through Passage Preparation
- Take the exam within 30 calendar days of the end of the Passage Preparation™ subscription.
Provide a copy of the official score reports to Passage Preparation™. This score report must be free of modification, and both first and last names must match the name on the Passage Preparation™ account. Score reports can be emailed to us. We reserve the right to request a paper copy of the score report for verification. - Request a refund within 30 days of the second failed exam attempt. Once the refund is requested, Passage Preparation™ will review your request and respond within 10 business days.
Once the guaranteed refund is granted, you will no longer have access to the Passage Preparation™ study materials for that course.
Your Success is Our Commitment
Passage Preparation™ has taken a new approach to preparing aspiring educators for rigorous state licensing exams. Working with educators, we develop study guides and practice tests delivered as courses that are explicitly aligned to teacher certification tests. We believe that presenting the topics covered in these assessments in the context of the P12 learning environment brings meaning to the content.
Taking test preparation beyond rote memorization reflects our belief in multi-modal learning and makes the learning more relevant and increases the likelihood someone will pass their test.
